Shipping & Returns

Shipping Information:

How long do orders take to arrive? 

Loose gems and finished jewellery all ship the same day for orders received before noon. Please note that additional customs fees may apply on all international orders outside of Canada.

Approximate shipping times are:

Canada

Surface: 5-15 business days

Expedited Post: 2-5 business days

FedEx: 1-2 business days (Please allow 2 business days outside of major business centres)

USA

Surface: 5-20 business days

Expedited Post: 4-7 business days

FedEx: 1-3 business days

Western Europe, Australia and New Zealand

Including Finland, France, Germany, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom, Australia, and New Zealand

Airmail (Small Packet Air): 5-20 business days

Tracked Packet: 6-10 business days

FedEx: 2-3 business days

Rest of the World

Airmail: 5-40 business days 

FedEx: 3-5 business days

Approximate shipping costs are: ​​​​​​​

Local (Canada) - $9.99CAD

USA - $19.99CAD

International - $34.99CAD

Return Policy

All items have a 14 day, no questions asked, 100% money back guarantee.*Items have a lifetime guarantee that they are authentic, natural earth-mined gemstones.

*Please note that our return policy varies depending on the item(s) you are considering for purchase.

The 14-day period begins when you sign for and receive your item from the shipping carrier. If you are not completely satisfied with your item, you can contact us and arrange to return it for a full refund. Items must be returned in the same condition as they were sent. Please note that while you have possession of any item, you are fully responsible for its value and care.*

If you need an extended inspection period, special circumstances can be agreed upon; please email us any requests for extensions so that everyone has the request in writing and there is a proper paper trail.